Open the in-game information panel
Record the exact title, provider, game identifier and version when shown. Use the panel opened from the live game rather than a catalogue tile or promotional card.
Verify the Release Loaded in Your Account
The same game name and artwork can appear with more than one configuration. A percentage copied from a review or another operator may not describe the release running in the current account.
Read the displayed return figure in context
Capture the theoretical return and any note about game mode, feature purchase, stake option or jurisdiction. A long-run percentage is not a forecast for a short session.
Match the account and currency context
Note the operator hostname, account province or market, currency and device. These details help support identify why two apparently identical launches produce different information.
Escalate a mismatch with exact identifiers
Send verified support the game ID, version, screenshot and time. Ask which configuration is active instead of requesting confirmation of a number taken from another site.
Common questions
Can one title have more than one RTP setting?
Yes, providers may supply different configurations.
Does RTP predict tonight’s result?
No. It is a theoretical long-run measure.
Which figure applies to the session?
The one shown for the exact loaded release.